Support & Service

We're With You
After the Sale

US-based technical support, warranty service, preventive maintenance, and more — because a battery is only as good as the support behind it.

Service Programs

How We Can Help

Technical Support

Our US-based engineers are available Monday–Friday, 8 AM–5 PM EST by phone and email. Emergency support available 24/7 for critical operational issues.

Contact Support →

Warranty Service

All products include a standard 3-year warranty covering defects in materials and workmanship. Extended 5-year warranty options available at time of purchase.

Submit a Claim →

On-Site Installation

Our certified technicians handle the physical installation, charger configuration, and operator training at your facility — anywhere in the continental US.

Schedule Installation →

Preventive Maintenance

Annual or semi-annual PM programs keep your batteries performing at peak efficiency. Includes BMS diagnostics, connection inspection, and firmware updates.

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Battery Recycling

At end of life, we arrange pickup and certified recycling of your Advanced Machine Power batteries in compliance with all applicable environmental regulations.

Initiate Recycling →
Designed for Serviceability

Modular Architecture.
Faster Repairs.

Advanced Machine Power batteries are designed with modular cell groups and accessible BMS components, so field repairs can be completed quickly without returning the entire pack to the factory.

Our technicians carry common replacement modules in their service vehicles, enabling same-day resolution for most field issues.

  • Modular cell group replacement — no full pack swap required
  • Field-replaceable BMS boards and connectors
  • Standardized tooling across all product lines
  • Remote diagnostics via BMS telemetry before dispatch
  • Spare parts stocked at regional service hubs
Modular battery serviceability
Service Capabilities

What Our Service
Team Can Do

BMS Diagnostics

Full read-out of cell voltages, temperatures, cycle counts, and fault history.

Firmware Updates

Over-the-air or on-site BMS firmware updates to add features and fix issues.

Cell Replacement

Individual or group cell replacement without full pack disassembly.

Connector Service

Inspection, cleaning, and replacement of battery connectors and cables.

Capacity Testing

Full discharge/charge cycle testing to verify actual vs. rated capacity.

Charger Verification

Confirm charger compatibility and output parameters for optimal battery life.

Thermal Inspection

Infrared thermal imaging to identify hot spots or imbalanced cell groups.

Operator Training

On-site training for operators and maintenance staff on proper battery care.

Charging Infrastructure

Approved Charger
Partners

Advanced Machine Power batteries are compatible with lithium-profile chargers from the following manufacturers.

Advanced Machine Power
Delta-Q
Lester Electrical
Posicharge
Ecotec
Ecocharge

Don't see your charger brand? Contact us — we may still be compatible or can provide an adapter solution.

Get in Touch

Contact Us

Reach our team for technical assistance, warranty service, or to schedule a site visit.

Phone
262-707-8361
Technical Support
[email protected]
Sales
[email protected]
Business Hours
Mon – Fri: 8:00 AM – 5:00 PM CST
Emergency support: 24/7
Send a Message

How Can We Help?

Proudly Designed & Supported in the United States of America